Shipping Policy

Every order ships within two business days after it is placed.
Working days go from Monday to Friday 9:00 am - 6:00 pm Central European Standard Time (CEST). 

Ploumanac'h ships worldwide using DHL but does not deliver to P.O. Boxes.
Order cutoff time: 12:00 pm Monday to Friday. For orders processed after cutoff time, one day gets added to the delivery time estimate.

Shipping within Europe

Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise.
You will receive your order within 24 business hours from the date that it is shipped out.
If you order after 12:00 pm on a Friday, your order will likely be shipped out on the following Monday.

  • For orders of value €0.00 - €99.99 shipping costs equal €12.50
  • For orders of value €100.00 and up shipping is free.
  • An Express Shipping option is also available with rates calculated by DHL Express

Shipping to the US & Canada

  • For orders of value €0.00 - €99.99 shipping costs equal €28.61.
  • For orders of value €100.00 - €199.99 shipping costs equal €24.99.
  • For orders of value €200.00 and up shipping is free.
  • An Express Shipping option is also available with rates calculated by DHL Express 

Additional import/local taxes are the Client’s responsibility.

Ploumanac'h does not have offices in the U.S.A. and can neither collect nor pay Use Tax or Sales Tax on the Client’s behalf. U.S.A. State Authorities may require American citizens to pay these taxes for online purchases at the end of the fiscal year. Ploumanac'h cannot be held responsible for these taxes under any circumstances.

You will receive your order within 48 business hours from the date that it is shipped out, not necessarily from the date that it is placed.
After your payment is authorized and verified, it can still take up to two days for your order to ship. This is just an estimate, though, and doesn’t include weekends or holidays.
If you order after 12:00 pm on a Friday, your order will likely be shipped the following business day.
All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.

Importer Requirements

Kostner S.r.l. (owner of Ploumanac'h) does not have a branch in the U.S.A. to import orders, therefore the Client is considered the final importer.
Private U.S. citizens and non-U.S. citizens residing in the U.S.A., who import Internet goods from abroad for a value above $800.00, may be required to have a Social Security Number or a Tax ID Number and release this number willingly to the express courier or broker.

Non-U.S. citizens/residents who DO NOT have a Social Security Number and are placing orders for a value above $800.00 can provide an assigned Importer Number from the CBP (U.S. Customs and Border Protection). The process to obtain a CBP assigned Import Number generally takes 10 business days.

For more information, please visit the U.S. Customs and Border Protection website: http://www.cbp.gov/

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the Ploumanac'h commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

Shipping Worldwide 

  • For orders of value €0.00 - €99.99 shipping costs equal €28.61.
  • For orders of value €100.00 - €249.99 shipping costs equal €24.99.
  • For orders of value €250.00 and up shipping is free.
  • An Express Shipping option is also available with rates calculated by DHL Express

Eventual additional local taxes not related to Customs import are not included and are the Client’s responsibility.
Ploumanac'h does not have offices outside of Italy and can neither collect nor pay Use Tax or Sales Tax on the Client’s behalf. Local Authorities may require their citizens to pay these taxes for online purchases at the end of the fiscal year.
Ploumanac'h cannot be held responsible for these taxes under any circumstances.

Customs, taxes, duties and fees

Additional charges by customer's local government are theresponsibility of the recipient. We are not responsible for these charges in any way, nor do we receive any of this money. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.