Frequently Asked Questions
Orders
Can I cancel or modify my order?
If your order is still being prepared, email order@theploumanach.com. Once it has shipped, we cannot combine orders, change sizes or change items.
Can I add a personal message?
Email order@theploumanach.com before dispatch.
What if a product arrives damaged?
Email order@theploumanach.com with a photo.
Products
Where are the clothes made?
Most pieces are made in Italy. Each product page lists the origin under Details.
How do I find my size?
Use the Size Chart on each product page. Live chat is at the bottom right of the site.
Reviews
See our Customer Reviews page.
Returns and exchanges
Can I return an item?
Yes. You have 14 days from delivery, or 30 days for orders placed in August and December. Please send it back unworn, with its tags. Sale items and private archive pieces follow the same rules as any other item. Full rules: Refund policy.
How do I start a return?
In the Return Center: https://account.theploumanach.com/
What does a return cost?
Nothing for one return per order. You pay for any further return.
How does an exchange work?
One exchange per order: the same style in another size or color, subject to stock. We pay to ship the replacement to you. Sending the item back is free: it counts as your one free return per order. You pay for any further return or exchange shipping. Ask for it in the Return Center.
When do I get my refund?
Within 7 calendar days after we receive and check the return, and never later than 14 days after you tell us you are withdrawing. We may wait until we receive the items or proof that you sent them.
Delivery
Where do you ship?
To over 200 countries with DHL. We do not deliver to P.O. Boxes.
When is shipping free?
On orders of €150 or more. Below that, Express Shipping costs €9 in Italy and €15 in the rest of the EU. Ultra-Fast Shipping costs €19 in Italy and €25 in the rest of the EU.
How long does delivery take?
After dispatch, typically 24 to 72 hours.
Are duties and taxes included?
Yes, all taxes and duties are included in the price you pay.
What if I am not at home?
DHL sends a text message and an email so you can reschedule or collect the parcel.
General
Live chat and personal shopper
Live chat: the speech bubble at the lower right of the website. Personal shopping by Google Meet: ask through the Contact page.
Why Ploumanac'h?
The name comes from the shores of Ploumanac'h in Brittany. Washed coastal color and relaxed leisurewear for days by the sea.