Frequently Asked Questions
Should your order still be in processing, we can assist with cancelling it or updating your shipping details. Please email us at email@example.com for support.
Once an order has been shipped, we're unable to combine different orders, change sizes, or modify the items in your order.
To add a personalized message to your order, email us at firstname.lastname@example.org with your specific request. If your order hasn't been dispatched yet, we'll coordinate with our team to include your special touch.
For assistance with your order, please email us at email@example.com and include a photo of the issue. We'll forward these images to our quality team, and our customer service representatives will arrange the appropriate steps to address your concerns.
Ploumanac'h is committed to sustainability, offering carbon-neutral e-commerce deliveries. We focus on reducing environmental impact through local production and eco-friendly practices. Partnered with Shopify Planet, we contribute to carbon removal initiatives for each order, aligning our operations with environmental responsibility.
For more details, visit our Climate Commitment page.
Most of our products are made in Italy. If you are interested in knowing where a specific item is made, you can find it on every product page, under the "details" section.
Certainly! On each product page, you'll find a "Size Chart" button located to the right of the size selection options, providing easy access to detailed sizing information.
We've integrated an app named Kiwi on many of our product pages. By responding to a few questions, Kiwi helps recommend the best size for you.
For any further inquiries, feel free to reach out through our live-chat feature, conveniently located at the bottom right corner of your screen.
Yes, returns are possible within 15 days of delivery for Size/Color Exchange or a Refund.
Items bought during sales or promotions can only be exchanged or returned for store credit.
All returns must be in their original, unworn condition.
You have 15 days after receiving the package to return your order.
First, access your order by clicking here: Return Center
In your account, you will be able to view your order history, and make a return. You must click on the order in question and request a return.
Refunds are typically processed within 5 working days after we receive your return. Please note, this period may extend during our sales and private sales events.
Our team will be happy to send your item back to you. However, the shipping cost must be paid by you.
- Within EU: Ploumanac'h covers return and one-time exchange shipping.
- Outside EU: Customers pay for return shipping; Ploumanac'h covers exchange shipping (one exchange per order).
- Other Shipping Fees: Non-refundable.
For complete details, see our Return Policy.
We deliver to over 200 countries.
Ploumanac'h offers various shipping options globally: Free Express Shipping on orders over specific amounts, with a nominal fee for smaller orders, and Ultra-Fast Shipping for an additional cost. Duties and taxes are included for the UK, Switzerland, and the US, while other countries may have separate charges.
Orders are processed within two business days, and tracking information is provided upon dispatch. For complete details, please refer to our Shipping Policy.
We offer several delivery options to our customers.
EU, Switzerland and UK from 24h to 72 hours after shipping.
US and Canada from 2 to 4 days after shipping.
Delivery times are also calculated at checkout.
- European Union: All taxes and duties are included.
- UK, Switzerland: All taxes and duties included in product prices. DHL or FedEx manage these payments.
- Canada: Import duties included; sales tax paid by customers. DHL or FedEx manage duties over 20 CAD.
- US: Import duties included; sales tax responsibility of customers. DHL or FedEx cover duties over $800.
- Other Countries: Customers are responsible for all taxes and duties.
As we ship with DHL, you will receive an SMS and an email from them for Delivery on Demand to choose the delivery option you prefer.
Yes, we offer both services! For live chat, click on the black and white speech bubble in the lower right-hand corner of our websitex.
Additionally, we provide a personal shopping experience. To schedule an appointment via Google Meet, please reach out to us through our Contact page.
Ploumanac'h is inspired by the picturesque shores of Ploumanac'h, Bretagne, capturing its colors and serene beauty. The brand reflects the natural, sun-bleached tones of the sea and coast. Our leisurewear is a tribute to relaxed coastal living, ideal for those who love a laid-back, vacation-like style.
Each piece in our collection embodies the relaxed spirit of a seaside getaway, with soft hues and comfortable, sea-touched fabrics.