Returns and exchanges are free within the European Union, with a limit of one free return per order.

For orders outside the EU, the customer is responsible for return shipping costs. We will refund only the value of the items, excluding shipping costs.

Click this link and request a return within 14 calendar days after receiving your order.You'll receive a confirmation email within 72 business hours with shipping instructions.

Items eligible for a refund must be unworn, unwashed, unaltered, and have original tags and packaging.

Non-refundable items include:

• Items purchased during sales or promotions (these can only be returned for store credit)
• Fragrances

For orders placed outside the EU, you are responsible for return shipping costs. Once your return is approved, you will receive an approval email along with a shipping label and the associated cost. The return shipping cost will be deducted from your refund.

Once we receive the return, we will inspect the item's condition and proceed with the refund if approved.

Please note that it may take up to 7 calendar days for the refund to appear on the original payment method after we receive the package.

To change size and/or color you have to fill the return form. Then, send an email to order@theploumanach.com stating your order number and the item you would like to receive in exchange.

No, Gift Cards cannot be canceled, returned, or exchanged for cash.

If you used gift card credit to purchase an item and want to return it, the refund will be credited back to your gift card.

If you used a Gift Card along with another payment method, the refund will be split accordingly. The amount charged to the Gift Card will be refunded back to it, and the remaining amount will be refunded using the other payment method.